The concept of nearshore was first coined by Fourthd Solutions. As we began to do work with our first U.S. clients. The concept began to gain ground as Fourthd Solutions and the Mexican government began marketing the concept more aggressively. The broad market now identifies Nearshore with primarily Canada and Mexico for the U.S. market.
The original concept of Nearshore, as we defined in our white paper, Nearshore Goes Global, essentially promoted the following customer benefits:
These benefits represent the most elemental form of value proposition for a nearshore offering, since they are seemingly available for every company that establishes in a nearshore location, and for a seasoned global sourcing professional can be easily justifiable. Thus, it is understandable to see many players jumping into the nearshore bandwagon and claim the nearshore value proposition.
Fourthd Solutions’s characteristic approach has six key components that we believe essential to any successful client relationship, project or engagement. The six key aspects are as follows:
We believe in establishing an environment that is value, results and efficiency-driven as well as a culture that rewards action.
Good governance requires identifying key business performance indicators through Design for Six Sigma (DFSS) principles.
Labor arbitrage is a strong tool for cost reduction, yet often a recipe for failure. We believe that team allocation should be determined.
One must have the right number of people with the right mix of skills. At Fourthd Solutions, we do not believe in simply re-badging or relocating people.
We believe quality must be evaluated based on business performance. Our quality assurance metrics ensure that performance.
Outsourcing contracts typically provide initial costs savings, which erode in time as scope expands and costs rise.
Fourthd Solutions has more than 30 offices around the world – 19 of which
qualify as Global Delivery Centers, as they comply with the following:
This was our first wave, the idea behind the concept was to fill the gap left by India-centric global service delivery. This concept remains as a solid differentiator of Fourthd Solutions, although it is just the beginning of our venture in global services.
This component of the value proposition encompasses the following:
Geographic proximity and similar time-zones allowed companies to have increased face-to-face interaction.
Because of proximity, most nearshore locations have closer cultural affinity.
Depending on the location, cost savings can be equal to that of offshore locations.
Total Cost of Engagement, or TCE, is an approach that evaluates the total expenditures of offshore engagements, bringing to light the cost competitiveness of a mature nearshore model, even when compared to highly cost efficient offshore models.
Although nearshore rates tend to be higher, the overall cost of nearshore engagements is equivalent or less than offshore, because of the efficiency gains that working in close proximity to the US and in the same time zones can bring. Through the use of a mature and disciplined process, the Near Shore® model is much more efficient in achieving higher percentages of work performed at a lower cost location than offshore.
By using a strong quality model, we build the necessary infrastructure to support work remotely, which even with the benefits of a nearshore location, still represents challenges. The quality model supports our capability to have a very high nearshore leverage (work performed at the low cost facility).
By combining the mature quality model, digitized processes and domain expertise, we are able to offer our clients services that are based on Service Level Agreements (SLAs). This represents an enormous advantage to hiring managers and their employers, since value is measured by results rather than time sheets, and man hour rate comparisons.
By using a Six Sigma approach, we can offer our clients evolving SLAs which translates into a commitment on our end to always do more with less. To increase productivity, reduce costs, minimize defects, support more, deliver results faster, or any other combination that benefits our clients in a long-term and highly efficient relationship.
Today we pledge to reduce the complexity of IT services management; optimize costs and support the globalization of IT and BPO operations while contributing to the evolution of our client’s business.
The afore mentioned is possible due to the capability to provide world-class cost efficient services, the focus of the company in addressing the market needs that are overlooked by traditional providers and the dedication to provide an outstanding experience to our customers.
Fourthd Solutions’s Quality is based on three key elements that allow full visibility to track Fourthd Solutions’s metrics to measure the quality of the services delivered to its clients.
FourthD Solutions is a vibrant team of software developers, designers and customer service experts. We’re passionate about technology and its potential to solve problems, but we also know that technology is only a means to an end.
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